4/21/16 UPDATE: I received an email today from Aileen Dagrosa (also, Mary from LFF had previously given me an incorrect spelling of Aileen’s last name):
We received your emails. However, since you have filed a complaint with the Department of Justice, we cannot communicate with you on this matter at this time.
Senior Vice President, General Counsel | Philadelphia Eagles
Basically, a group of us needed to buy pre-sale tickets for accessible seating, but LFF and Ticketmaster told us that accessible seating was not available during pre-sale. A clear violation of ADA regulations.
Here’s what I’ve done since that debacle:
- I called the ADA hotline, told my story, and was able to confirm that I do understand the ADA ticketing laws correctly. A representative told me that Ticketmaster also “may have some obligations.”
- I filed a complaint with the Department of Justice Civil Rights Division. From there, the DoJ says it may take up to three months for them to contact me about the next steps.
- On 3/9/16, I sent LFF an email explaining the story and asking for a response from a PR representative. After six calendar days, I didn’t get a reply to my email.
- Then I called LFF and (after a couple phone calls) a “mainline” operator named Mary said she checked with the customer service. Mary said she believes they forwarded my email to Aileen Degrossa, General Council in the Legal Department (unfortunately, with the information I had, they were not able to track down the original call where we tried to get the tickets).
- I sent a follow-up email 3/19/16, ATTN: Aileen Degrossa, and have yet to hear back from anyone.
So now, we wait. We wait for the DoJ to respond to me. We wait to see if LFF will get back to me, and we wait to see if they take responsibility.